A set of key questions to assess the stress among bank employees and its reliability: Bank Employee Stress Test (BEST8)
Keywords:
banks, employee, job stress, reliability
Abstract
The aims of the present study are: to realize a tool, clear and helpful, to assess the occupational distress level in bank employees in
Italy; secondly to assess the reliability of the tool.
Eight sentences were considered after a consensus meeting that involved different professional figures.
70 questionnaires were collected. The overall Cronbach’s alpha was 0.596, a sufficient reliability was found. The elimination of
one sentences (“I haven’t time to dedicate myself to my hobbies/activities/stuff”) increases alpha’s value from 0.596 to 0.620, and
thus reach fully sufficient score. The claim “The pace of change on work place exceeds my capacity for adaptation” maximises the
change of the level of reliability (Inter item Correlation = 0.528).
